As one of the major banks , CIMB call center is currently accessible using various platforms. Starting from conventional lines such as telephones to using internet media. So customers can make contact more flexibly using the platform.
A wide variety of complaints can be reported directly to the center ranging from trivial issues such as incorrect data input to fraud cases. Customers are advised to make the most of this feature provided. Don’t let it go when something strange happens.
If customers are active in reporting such incidents, the bank is also easier to improve services to consumers. Isn’t maximum service the dream of all customers. For that, do not hesitate to use the CIMB call center to convey your complaint.
If you feel using conventional means such as a phone is not able to convey a complaint use email or other digital media. If you use email then image capture can be used to clarify problems that cannot be conveyed in words.
How to Contact CIMB Call Center Using Telephone Network
One way to contact the CIMB call center is to use the number 14041. The number is official from the bank which can be used by candidates and customers to find information and submit complaints. Do not get the wrong number because of the potential for fraud.
Cimb Bank provides non-stop consumer service for a full 24 hours for its customers. No matter the holidays if there is a disturbance you can immediately do a report so that the problem can be resolved. So customers will be more comfortable using the services of CIMB.
Various problems can be solved without the need to come to the branch office if you take advantage of consumer calls from the bank. Starting from obstacles that occur when making transfers or transactions, to the problem of losing an ATM card can be reported at any time.
As a smart consumer, of course, you will make the most of this service. No need to believe the hoax news if the CIMB niaga call center will cut your savings balance when making a call. This kind of thing does not need to be believed because it is clearly a hoax news.
To avoid incorrect information, it is highly recommended that customers confirm to the bank directly. Currently, there are often oblique news that is not clearly the source so as a wise customer you have to check the info.
To make consumer calls, of course, you are only charged according to the network operator’s tariff. In addition, there are no more deductions made by CIMB banks for their customers. Take advantage of this consumer service to find accurate information about the bank.
Contacting CIMB Call Center from Abroad
For customers who are working or vacationing abroad do not need to worry about the difficulty of making consumer service calls. Cimb Bank can still be reached by using the number provided. Simply call +6221-2997888888 to make contact with the center.
You will immediately connect to the consumer services department to receive complaints or questions. The cost incurred to contact cimb call center from abroad still depends on the tariff from the telecommunications operator. So the rates can certainly vary from one to another.
Calls made from abroad will be accommodated on their own servers by this bank. So don’t worry you will wait too long because of the number of customers who make calls. If the channel is crowded you just try again a few more minutes to connect.
Calls from abroad can also be made at any time for 24 hours. CIMB Bank never closes the communication channel between the customer and the center. So consumers can still find information or submit complaints even on certain holidays or hours.
Regarding the quality of calls made from abroad once again depends on your communication provider. If you use a good service then the network and voice will also be maximized. Avoid making calls abroad when the weather is bad because it will affect the sound quality and comfort of your service.
How to Report Bank Customer Complaints Using Email
Not only from mobile lines, currently CIMB banks have also opened consumer services using email. So for complaints that need special details you can take advantage of this feature. Customers will more easily explain the problem using email media.
To be able to connect to consumer services from CIMB bank you can simply send an email to firstname.lastname@example.org. The email address can be used by candidates and customers to find information and also convey complaints that occur around banking problems.
The email provided by CIMB bank is an additional support for CIMB call centers so that customers with certain interests can quickly convey their problems. Some complicated cases such as data input errors and failed transfers can be reported easily using email.
You can simply attach a screenshot as one of the proofs of system failure. This of course makes it easier for the bank to be able to confirm the problem. So without coming to the branch office you can already solve the problem.
Email response from CIMB bank is also very fast in a matter of minutes only customers can connect and get a response. You don’t have to wait long let alone days to get a reply email from the bank. Customer comfort is a top priority so you can transact smoothly.
CIMB Bank Reaches Customers Using Social Media
Along with the growing trend of using social media, CIMB banks also have accounts to reach customers. You can search for these social media accounts on the twitter, facebook, and instagram platforms. So you can interact directly with the bank practically.
Social media can also be used to report crimes such as fraud. Currently various modes have been used by irresponsible people on behalf of CIMB banks. If you know of a case like this immediately make contact with the bank.
As a cooperative customer, of course, you don’t want other customers to experience fraud crimes. This will definitely harm and also cross out the image of CIMB bank. For this reason, social media is made so that people can more easily reach banks in a short time.
It didn’t take long to open the social media application when compared to having to contact the CIMB call center. The admin response from social media is also fast because there are already special officers who handle it. So the exchange of information between customers and banks can happen quickly.
In addition to being used to convey social media complaints from CIMB banks, cimb also often provide important information about banking. So there is nothing wrong if you follow the social media account to increase knowledge. There must be something new to be discovered through the platform.
After knowing how to interact with CIMB bank, surely you will no longer hesitate to submit a complaint. If you encounter a complaint immediately report it to cimb bank because customer comfort is a priority. Maximize cimb call center features for your comfort and security.